Depending on the computer model, the HP Recovery Manager may be located in the Accessories folder or a different folder. If the computer still cannot connect to the Internet, continue using the following steps. Recycle power to reset the router and modem The LEDs on the router and the modem should glow and blink when there is a connection between the computer, the network router, the modem, and the Internet. If the glowing LEDs indicate a good physical connection, but the computer cannot connect to the Internet or to a network resource, verify that the network device is enabled and has found the IP and DNS addresses automatically. Helpful 0 Not Helpful Comment Flag.

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Let HP identify any out-of-date or missing drivers and software. Remove the device from Device Manager and reinstall lab software by restarting the computer.

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Answer questions, earn pan and help others Answer questions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Check network cabling connection On most computers, there are light emitting diodes LEDs next to the physical connection where the Ethernet cable plugs into the computer.


Install original or updated drivers from the HP web site Sometimes the default drivers provided with Windows will not be up-to-date. Your computer is vulnerable to security threats when the firewall and antivirus software are disabled. Contact ISP Support If you have performed all of the steps in this document and the computer can connect to the router on the network but it still cannot connect to 51a Internet using cable or DSL, call the ISP support phone number for assistance.

Not available if the operating system was changed. An IP Address is a unique address that consists of four numbers separated by periods. Asia Pacific and Oceania. Click StartRuntype ncpa. Please laj a different selection, or visit the product homepage.

Manual Troubleshooting You can manually troubleshoot Internet connection problems by completing the following tasks in the sequence they are listed. Please verify your product is powered on and connected, then try again in a few minutes. The network card is not seated fully into its socket. If there is no icon, either the icon display is turned off in XPor the network driver is missing or corrupted.

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How does HP install software and gather data? Windows will now scan your system for hardware and install default drivers for anything that requires drivers at this time. Click OK to accept the changed settings, and then OK to close the windows.

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If the computer connects to the Internet, la are done. If the first number in the IP address is ; go to Install original drivers using the Recovery Manager.

HP Customer Support – Software and Driver Downloads

The Virtual Agent is currently unavailable. Remove selected files Download files. If a normal IP address is listed four numbers, separated by periods ; go to Troubleshoot IP protocol settings using the Command Prompt. We were unable to retrieve the list of drivers for your product. This does not apply to on-board networking hardware. Alun Cox Level 3 Expert Answers.

My hp pavilion 513a problem is on board lan i need drivers

Please assign your manual to a product: Use a Category 5 or Category 5e network cable also referred to as a Cat-5 Ethernet cable with RJ45 connectors on each end. More Print this page Share this page.

The Virtual Agent is currently unavailable. The list of recommended drivers for your product has not changed since the last time you visited this page. If the computer still cannot connect to the network or the Internet, continue to the Verify Firewall and Antivirus settings section.